# Claim Creation

## First Notice of Loss (FNOL)

The claims process begins when a Customer submits information regarding a potential loss. You may want to control the user experience on the Claims side and choose to build out a front end solution for FNOL just like you will for Quoting. This ensures that Customers have a cohesive experience that feels familiar. If creating a claims portal is not attractive, Boost can offer a white-label FNOL intake page that would show your colors and logo. 

An alternative to policyholders reporting FNOL via the API is calling a dedicated claims specialist to report the claim. 

While providing FNOL the Customer may go through a series of questions to report their loss. Alternatively you may wish to simply have Customer's upload a receipt with all the relevant data and obtain the information that way. The required information varies by Product but will include things like what happened, time period and estimated loss.

## Supporting Documentation

When submitting FNOL most Customers will have some supporting documentation to assist in the claims process. For example you might expect that a vet bill would accompany the FNOL for a Dog Sniffle Coverage Claim. Boost will work with you to make it clear exactly what kind of supporting documentation could be required per Claim. In the event that a Customer does not have the standard documentation at time of FNOL, a claims specialist will follow up during the adjudication process.